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SPEND $200 & GET $10 OFF! II FREE SHIPPING IN SINGAPORE FOR ORDERS OVER $60!
SPEND $200 & GET $10 OFF! II FREE SHIPPING IN SINGAPORE FOR ORDERS OVER $60!

Frequently Asked Questions

Account

Do I have to create a store account to shop with you?
No, you do not have to. For a quick checkout process, simply shop and check out with us as a guest. However, signing up for Bove membership will provide a smoother checkout experience in future purchases, and you will be entitled to our loyalty & membership program where you can enjoy special discounts, perks & rebates on your purchase. Also, should you wish to receive further updates and promotional offers, then do sign up for a member account with us!

Bove Membership

How do I enjoy the Bove member discount online? 

Please follow the following steps to enjoy Bove member discount online:

1. Download Bove app here: 
  
2. Open the app, go to "Account" tab (bottom right) and sign up with your email address.
3. Sign in to Bove app and fill up your personal particulars to activate your Bove Rewards
4. Simply make your purchase via the Bove app or online and earn Bove rewards for every dollar spent.
5. Redeem your Bove hearts for Bove vouchers (online or store) via the Bove app.  Visit our Rewards FAQ to find out how to redeem.
6. By signing up for the Bove Rewards programme, you agree to receive from us emails and SMSes regarding our store promotions or related affiliate campaigns. You may choose to unsubscribe anytime using the Unsubscribe button in the emailers or inform us at concierge@bove.co. 
7. Bove team wishes you a happy and smooth parenting journey!
p.s. You can accumulate your Bove Hearts when you shop online or in-store

Customer Support

How do I reach your Customer Service Team?
You can reach us via one of the following channels below:

✉️  Email us at concierge@bove.co 

💬  Message us via WhatsApp/Text/Call +65 868 60778

 

Mobile Application

Do you have a mobile app that I can use to shop?

Yes, you can download Bove app from either Apple Store or Google Play Store!

 

Product

How do I know that I’m buying a genuine product?
At Bove, we only stock genuine and authentic items secured directly from the reputable brands we offer.  Should you require further information, please do not hesitate to contact us and we will do our best to assist you.

What is the warranty on my purchased products?
Warranty details (if applicable), will be stated on the respective product description pages accordingly as the terms might differ from product to product

The item I want is sold out! Is there any way I can order it?
Of course! Do drop us a message on WhatsApp or call us at +65 868 60778 or email concierge@bove.co and we will get back to you on the reorder status of the sold-out product(s).

How to clean/wash Bamboo fabric/clothing?Bamboo Fabric Wash and Care Guide - Bove by Spring Maternity

Order/Payment

Are my details safe when ordering online with Bove?
Protecting user data is one of our top priorities at Bove. We will not disclose, share or sell your data to third-party marketers. Find out more about our Privacy Policy here.

Can I do bank transfer?
We do not advise this method because it would take a longer time to process your order. However, should you require only bank transfer as method of payment for your purchase(s), do contact us so that we can make the arrangements.

Can I order without an account on your website?
You do not need an account to place an order. However, we would recommend that you sign up with us to receive first-hand news about the latest products and promotions!

What should I expect after I placed my order?
An order confirmation email will be sent to you with details of your order. When your item is shipped out, we will also notify you accordingly.

When will my account be charged for my order?
If your card is authorised, payment will be made immediately, and you will receive an email confirming that your order has been successful. We thank you in advance for your support.

Will I receive any order confirmation after placing an order?
You will receive an Order Confirmation email that entails your purchase details including pictorial references, unit prices and total amount paid.

How do I track the delivery status of my order?
If applicable, an email will be sent to you with the tracking number and link to click to track the status of your order

Can I amend my order after I’ve placed it?
Do drop us a message via WhatsApp text or call us at +65 868 60778 or email concierge@bove.co; if your order hasn’t been shipped out yet, we would be able to make the changes for you. If the orders have been shipped out, then we regretfully would not be able to make the amendments to your order, and we hope to seek your kind understanding on this matter.

Can I cancel my order after I have placed it?
As a general policy, no cancellation may be allowed for orders placed with us. However, should you be facing certain conditions that render a cancellation, please contact us via WhatsApp text or call us at +65 868 60778 or email concierge@bove.co and we will get back to you after reviewing the situation.

What if the product runs out of stock after I have ordered or made payment?
We strive to be as accurate as possible with our inventory, and expect that occurrences as such should be minimal. However, should this situation occur, we will contact customers for further discussion on how we can proceed with this situation.

Do you offer a wholesale discount for bulk purchase?
Please contact us via WhatsApp text or email concierge@bove.co for further information.

What should I do if my order hasn’t been received yet?
If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service Team by dropping us a note on WhatsApp text  or call us at +65 868 60778 or email concierge@bove.co so we may assist you further.

Promo Code

How do I redeem a promo code?
Simply enter the promo code upon Checkout at our online store to redeem the discount!

Can I use more than one promo code on my order?

You may only utilise one promo code at any one time for your purchase(s)

Shipping & Delivery

Does Bove offer International shipments options?
Yes, international shipping is available, but it would have to be absorbed at the consumer’s cost. Do contact us via WhatsApp text or email concierge@bove.co if you should require more details.

What is the lead-time to receive my order?
We strive to prepare all in-stock orders within 48 hours and have them shipped out within the next 2 to 3 working days. International shipping varies per area.

What are the different type of delivery options?
We currently work closely with our fulfillment partner to offer courier services right to your doorstep as we believe in getting your items to you safely and efficiently.

Can I pick up my order at Bove?
Yes. Please select the "Self-Collect"option upon check-out. Collection point is at Bove by Spring Maternity located at Wisma Atria 435 Orchard Rd. #01-31/32. A confirmation message will be sent (to the designated contact details entered on check-out) on the order collection availability.

Who is delivering my order to me?
We have engaged a third-party courier service who helps us with all local deliveries. Each order will have a unique tracking number.

Do you deliver during weekends and holidays?
Some of our courier partners may attempt deliveries during the weekend, and some on holidays. However, if you are not available at the given address on the weekend they will re-attempt the delivery on a working day.

Can I have my order delivered to my work address?
Bove will deliver your order to the address you provided during checkout, whether it is your house address or office address or any other local address.

Can I choose a specific time or day for my delivery?
We are afraid not. Depending on the courier service, they might drop you a text message or call about the delivery; and if you are unable to be there for receiving, you can reschedule it with the courier service provider. This is because the deliveries will also be scheduled based on other orders set to be delivered on the same day.

Will I receive a call before delivery?
Unfortunately our delivery partners are unable to guarantee a call before the delivery. Some couriers may call or send a SMS notification to you before attempting delivery or when they arrive at the delivery location. If you are not available at the time of your delivery attempt, the courier partner will re-deliver to you.

What happens if I’m not at home to receive my order?
Should you be unavailable to receive your package when it arrives, we will arrange a re-deliver to you upon liaising with you.

Are there any areas that Bove does not deliver to?
We do not deliver to restricted areas e.g. Changi Airport (Transit & Departure Area), Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island).
We also do not deliver to off island areas e.g. Palau Ubin, Pulau Tekong, Southern Island & Lazarus Island.
If your delivery address happens to be an area we do not deliver, we will notify you via email to make amendments to your delivery destination.

Return/Refund

Can I get a refund on my order?
You would be able to return your parcel due to any of the following reasons:
1. Item is damaged upon receipt, not misuse/mishandling (must be reported within 24 hours upon receiving)
2. Item is defective
3. Receipt of incorrect item
4. Item has missing parts (for items requiring assembly)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Else, returns will regretfully not be accepted.

Non-returnable items/brands include:
Apparel & Consumables
To complete your return, we would require a receipt or proof of purchase to be attached along with your request.
The quality evaluation process will be done through images. Once the evaluation is deemed as a valid return, we will arrange a pick-up service at your convenience.

How do I return an item?
Returns are only valid if your item is defective, damaged upon delivery, incorrect item received or missing parts. If your item belong to any of the above, do drop us a message on WhatsApp text or email concierge@bove.co and we will advise you from there.  

 

How do I exchange an item?
You may exchange an unworn/unused item for size drop us a message on WhatsApp text or email concierge@bove.co and we will advise you from there.

 

What if I am unsatisfied with the products purchased?
Please contact our Customer Service Team via WhatsApp text or email concierge@bove.co. Unfortunately, we will not be able to accept returns for Change of Mind. We seek for your kind understanding.

What if the item is incorrect, defective or damaged upon delivery?
Kindly contact us as soon as you discover an issue via WhatsApp text or email concierge@bove.co and our Customer Service Team will be able to assist you from there.

Can I return bundle/promotional items?

We regret to inform that promotional items are not valid for returns, whereas bundle items are only valid for returns IF they are defective or damaged upon delivery.

How long is the refund/ store credit process?

The process will take about 3-7 working days. We kindly seek your patience.

 

FAQ Bove Gift Cards

1. How does it work?

Shopping for someone else but not sure what to give them? Give them the gift of choice with a Bove Gift Card.

2. How to purchase?

a. You may purchase your Bove Gift Card at https://bove.co/products/gift-card

b. Select Gift Card value - available in various denominations ranging from S$10 to S$100. 

c. Select Quantity and Click Add to Cart

d. Click CheckOut when you are ready and make payment

e. Once payment is successful, you will receive an email titled "Your Bove Gift Card is Ready!"

(note - you may need to check your junk mailbox depending on your mail settings)

f. You may forward this email to your intended recipient.

 

3. How to Redeem Gift Card?

a. To redeem the Gift Card, click "View your Gift Card

b. Copy the 16-digit code show below:

 

c. Click Start Shopping link and have your favourite products on bove.co Add to Cart as per normal.

d. On Checkout page, type the 16-digit code in the Discount code field and

click Apply followed by Checkout

 

e. Happy Shopping!